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PRIVACY POLICY

What is your privacy policy?
We will treat your personal information as private and confidential, in strict compliance with applicable legislation concerning personal data protection. Your personal information will be processed for registration purposes and stored in one or more databases managed by the Natura IMB Hotels Group. Once you have registered with us, we will address you by your first name and will be able to answer your questions and requests more effectively.
Provision of personal information is optional. You shall be entitled to view, correct and/or delete any personal information, in person or by sending a letter to the address shown on the homepage.
Although secure systems are used to process credit card payments (credit card data are encrypted before being transmitted), we cannot guarantee that any other personal data will be protected, i.e. the Natura IMB Hotels Group shall not be held responsible, in any way, for any misuse of such data by any third parties.

How will you use my personal information?
The Natura IMB Hotels Group will use your personal information for the following purposes:
• Processing any booking requests made by you and notifying you of the corresponding status.
• Identifying you as a guest of the Natura IMB Hotels Group.
• Advertising novelties and campaigns, provided you express your wish to receive this information.
• Personal information will not be collected without your prior authorisation.

Who will be able to access my personal information?
All information will be treated as confidential and used by the Natura IMB Hotels Group for the sole purposes of processing booking requests and advertising novelties and campaigns. Your personal information will not be disclosed to any third parties.

How will my credit card data be used? 
We treat all personal information as private and confidential. Your credit card data will not be stored in our databases and will only be used to process payments.
If you have any questions, please do not hesitate to contact us.

If you have any further questions or concerns, please do not hesitate to contact us on the following numbers:
Blue Line: 808 20 03 07 (Telephone)
Green Line: 800 20 28 74 (Fax)

O consumidor pode recorrer a uma das entidades de Resolução Alternativa de Litígios de Consumo cujo nome, contactos e endereço dos sítios eletrónicos na Internet
consta da lista de entidades depositada junto da Direcção do Consumidor. Para mais informações consultar Portal do Consumidor: www.consumidor.pt.
(Lei n.º 144/2015: obrigação de informar os clientes da existência de entidades de resolução alternativa de conflitos (RAL))